Support

Short answers to the questions we get most. If yours is missing, write to us.

Contact

Email: hallo@rilea.app. We answer within two working days, usually faster. Please include the app version (Settings, bottom row) and the service you connected.

What does Rilea write into my playlists?

Nothing until you confirm. Rilea reads your playlists, shows you cards, and you decide by swiping. The review lists every change before it is written. On Apple Music, Rilea creates a cleaned copy and leaves the original untouched, because MusicKit does not let apps remove songs. On SoundCloud, your own set is edited in place after you confirm.

Which services does Rilea support?

Apple Music and SoundCloud. Spotify limits new apps to five test users, so Rilea keeps those five seats for a small test round. If a seat is free, you can apply from the app.

Why do I not see Spotify?

See above: the five seats are a limit set by Spotify, not by us. Once Rilea has enough users, we will apply for an extended quota. Until then, Apple Music and SoundCloud are the services we can promise.

What data goes to the backend?

For suggestions, cleanup candidates, splits and the chat, the app sends playlist names and song metadata (title, artist, album, year, genre, and play counts from your device if available) to the Rilea backend in Frankfurt and from there to Anthropic. No listening history, no Apple ID, no account identifier. Details are in the privacy policy.

A session is stuck or something looks wrong

Sessions are saved on your device after every decision, so closing the app is safe. If a playlist does not load, run the diagnosis in Settings and send us the result. If songs were not written after applying, tell us the service, the playlist size and roughly when you applied.

How do I delete my data?

Everything Rilea stores lives on your device. Deleting the app deletes it. Backend logs expire after 30 days, usage counters after 40 days.